Overview

The Remote Support Service enables real-time expert assistance for plant operations by connecting on-site operators with remote specialists. Using smart glasses and live video streaming, experts can guide field personnel directly through the operator’s point of view, improving responsiveness, operational safety, and maintenance efficiency.

System Scope

The system provides remote operational support, troubleshooting assistance, and guided maintenance activities. It allows specialists to analyze plant conditions, provide step-by-step instructions, and support operators during critical interventions without requiring on-site travel.

Subsystems

The Remote Support Service includes:

  • Smart glasses for field operators
  • Real-time video streaming and communication platform
  • Remote expert support interface and control console
  • Secure network connectivity and data transmission system
  • Documentation and visual assistance tools

Integration

The Remote Support Service integrates with the plant automation and communication infrastructure, enabling specialists to support field operations while accessing relevant operational data and technical documentation in real time.